1.The MX02S electric bicycle is delivered from overseas warehouses in Europe.

    EU countries can deliver within 5-7 days.You don’t have to pay any extra.

2.Some island countries or regions do not provide delivery service! ! !  

  (Please contact Shengmilo customer service for details.)

✅ Shipping List Description✅

      ★  Electric bicycle*1

      ★ Lithium battery*1

      ★  Charger*1

      ★  Manual *1

      ★  Gift*1

      ★  Double layer/hard carton packaging*1

✅ Gift Description✅

 ★Tail light*1

     (independent power supply and switch, two lighting modes: always on/flashing)

 ★LED headlights*1

    (4 lamp holders, can illuminate a distance of 10 meters)

 ★Portable assembly tool*1

 ★Luggage rack*1

 ★Mudguard*1

 ★Pump*1

✅ After-Sales Warranty✅

1. The warranty period of non-consumables is 12 months: seat/frame/motor/controller/instrument.

2. The warranty period of wearing parts is 6 months: brake/tire/battery/

3. When the product is abnormal, please contact customer service as soon as possible,and we        will be happy to solve the problem for you.

4. Do not disassemble by yourself, so that the engineering department cannot correctly judge      the fault and affect maintenance. Without consent, we will not make any modification or            decomposition, and reject all warranty terms.

5. Non-human damage, the above terms apply to all electric bicycle products in the store.

✅Return Policy✅

1.All our quotations have a 100% satisfaction guarantee. If you are not satisfied for reasonable reasons, you can return the product to us for a  refund or exchange. Before sending it to us, please contact us for detailed instructions on return and exchange. After receiving your returned goods, we will refund all your payments, but not including shipping and handling fees.

2. After receiving the payment, we will provide positive feedback. In order to build a healthy community, we hope you can do the same for us.We hope you understand that we take customer service very seriously. If you have any dissatisfaction, please give us the opportunity to solve the problem before giving us negative feedback. We are sure that there will always be a solution, and we do not want bad feedback at the end of the transaction.

✅FQA✅

Q: What weight are the electric bikes suitable for riding?

A: The bicycle can carry a weight of 200KG

Q:How long is the battery life of the bicycle?

A:According to the experimental data (flat road, load is 80KG),

the battery life of the bicycle in pure electric mode is 40-50 kilometers, and the battery life of bicycle in auxiliary mode is 70-90 kilometers.

Q: Is assembly needed?

A: 95% have already assembled.

Q: can you buy replacement battery

A:Yes,you can buy it in our shop

Q:I am 195 cm tall. Will this bike be big enought?

A:The frame size is 20 inches, which is suitable for people with a height of 165-200cm to ride

✅Why Choose Shengmilo ✅

1. We mainly produce and sell electric bicycles, mainly electric bicycles and peripheral

   products. At present, most of the similar products on the market are produced by our factory,

   so we can provide you with perfect after-sales service and quality assurance.

2. We are committed to satisfying each customer and providing one-to-one customer service.

   During the purchase or use process, if you have any questions,

   you can always contact customer service to solve the problem for you.

3. During the store event, every Shengmilo fan can get exclusive discounts

   and event benefits from us.

4. When purchasing all vehicle products, the purchaser of the store can enjoy the

   benefits of free shipping.